Terms and Conditions

These conditions shall be deemed to have been accepted by the Customer at the time of completing the booking form, or when either the deposit or full payment for the holiday is received and the booking confirmed by us.

Prices and Payments

Your booking is not confirmed and no contract exists until a minimum of 50% deposit payment has been received and a confirmation of the booking has been issued to you. The contract is subject to these booking conditions.

Once you pay your deposit, you become liable for the balance of the rent and this must be paid 6 weeks before the commencement date of the holiday, but may be settled sooner if wished.

If the booking request is within 6 weeks of the start date of the holiday, the full amount is payable within 24 hours of the reservation being placed.

In the case of final balances, the balance is due strictly 8 weeks prior to the holiday start date. If the rent remains unpaid by the due date, we will assume you wish to cancel and therefore reserve the right to cancel the booking and make the dates available to be re-booked as per our standard Cancellation Policy. No refund of the deposit is possible unless the dates are re-booked; see full details of our Cancellation Policy below.

Payment is accepted by bank transfer (BACS), or cheque. There are no charges applicable for any payment method.

The quickest and easiest way to pay is by bank transfer over the internet (BACS).

To pay by bank transfer (BACS) - will will provide details of Account name, Sort Code and Account Number on request.

If paying by BACS, please add your surname to the reference field so we can match the payment to your booking.

We reserve the right to change the advertised prices of without notice. Your holiday price will be confirmed at the time of our acceptance of the booking and is fixed at that point.

Cancellation Policy

If a booking is cancelled by the Customer which has been confirmed, the Customer is liable to forfeit the deposit and any balance falling due. We will re-advertise the property by making the dates available again. If we are able to re-let the cancelled dates, we will refund you the rental amount paid which may be at a rental rate less than you paid, or may be less if only some of the days are re-let.

We strongly advised Customers to take out independent holiday insurance, as they are liable for the holiday cost if the booking period cannot be re-let.

If for any reason it proves necessary us to make a change in the Customer's holiday booking by reason of the withdrawal of the property or by reason of overbooking or for some other reason, we will use reasonable endeavour to offer an alternative booking or will refund all monies paid by the Customer. Nevertheless, we shall not be under any further obligation or liability in this respect.

Heavy Snowfall or Extreme Weather Conditions

You are strongly advised to take out independent holiday cancellation insurance to cover you for having to cancel your holiday due to heavy snowfall or any other conditions which may affect your journey to the property booked. If there is heavy snowfall or any other condition or reason affecting your travel on the day of your arrival and you have to cancel your holiday, we will be unable to refund your holiday cost unless the dates are re-booked by another Customer. Be aware that the closer the date that you cancel the holiday is to the start date of the holiday, the more unlikely it will be that we will be able to re-let the dates at such a late stage. If it is less than 2 days before your holiday, you could consider waiting to see if conditions improve and delay your journey until the next day or so rather than cancel your whole holiday.

Change of Dates

Once a booking has been accepted by us the dates of the holiday may be changed providing the property is available for the new dates and we agree to the change.

Period of Hire

The rental period commences at 4:00pm on the day of arrival and terminates at 10:00am on the day of departure. These times must be respected in order for us to ensure our full service standards can be adhered to.

Provision of Keys

Keys must be collected and returned as per instructions provided. If keys are lost by the Customer, this must be reported to us immediately and we will charge the Customer direct for the cost of replacements.

Use of the Property

The booking shall be deemed to be for the purpose of the person or people whose names appear on the booking form. The maximum number of persons allowed at the property is 4 and MUST NOT be exceeded without our prior consent. In the event the maximum number of allowed persons has been exceeded without prior consent the Owner has the right to revoke the booking without refund and ask all persons to leave the property immediately.

Only the persons whose names are detailed on the booking form are permitted to stay in the property.

If more than 2 day visitors to the property are expected, this must be agreed in writing with us. No more than 2 day visitors to the property are permitted without our prior approval.

No parties are permitted to be held within the house or grounds of any of our properties without our permission.

Care of the Property

The Customer is required to keep the holiday home and all furnishings, fixtures, fittings and effects in the same state of cleanliness, repair and condition as they were in at the commencement of the holiday and will be responsible for any damage to the holiday property or the furniture, fixtures, fittings and effects and must ensure that the property is left clean and tidy, both inside and outside the property. Anything damage or breakages should be reported to us immediately and paid for before departure. In default of such obligation, the Customer is legally obliged to reimburse the owner against any costs incurred by us in remedying such default.

We reserve the right to charge the customer for the cost of repairing any damage and/or replacing damaged items caused by the Customer or their party during the stay. The property is required to be left in a clean and tidy condition, as found. If any exceptional cleaning is necessary, we will charge the Customer direct and legal action will be taken in the event of non payment.

The Customer must not assign or part with the possession of the property or any part of it or anything contained in the property or use it other than as a single dwelling for holiday occupation by the people whose names appear on the booking form.

The Customer must ensure that nothing happens which may be a nuisance or inconvenience to occupiers of neighbouring property or adversely affect any insurance of the property.

Noise

We respectfully request that due consideration is shown to the inhabitants of neighbouring properties and noise is kept to a minimum, particularly late at night or in the early morning.

Children and Safety Advice

Customers must accept full responsibility for the safety of any children in their booking party. Our rental properties are general domestic properties and no assurances can be provided as to the safety or suitability of the property for the Customer and the Customers' children. Cots, highchairs and other baby equipment may be available upon request for infants but Customer are advised to check the safety of any such items before use and also the circumstances of the environment within which they are to be used. Customers may choose to bring their own travel cot or other children's equipment/facilities with them for the duration of their stay.

We would like to draw the Customers' particular attention to keeping a close eye on children of all ages (or other members of the party who may not be able to adequately identify risks) whilst at the property, particularly in regard to the road, open fire, staircase, open windows and the use of BBQ equipment.

Right of Access

We shall be allowed the right of entry to the property at all reasonable times during a Customers' stay for the purpose of inspection, delivering or collecting an item, or in relation to any necessary cleaning, repairs or maintenance. However, we will seek to minimise any disruption.

No Smoking Policy

No smoking is permitted in the property and if you smoke outside, the door to the property must remain closed to prevent smoke ingress. All butts must be removed.

Use of Complimentary Toiletries and Cleaning Materials Provided in the Property

Where complimentary toiletries and cleaning materials are provided, use of these items is at the Customers own risk and no responsibility will be accepted for any adverse reaction.

Pets

We do accept one well behaved dog at the property.

Please specify at the time of booking if you intend to bring your dog. An extra charge may be applicable of £10 per night – this will be agreed at the time of booking. Registered guide and hearing dogs belonging to those with visual and hearing impairments stay without charge.

Dogs must always be properly controlled and supervised. Please note that the outside areas and garden of the property are not escape-proof for dogs.

Dogs must not be left unattended in the property at any time.

Dogs are not permitted upstairs, in bedrooms or on any furniture. We therefore advise owners to bring a dog basket/bed/crate. This is in order to keep the cottage in the highest condition for all our guests.

Guests are asked to clean up after dogs, both inside and outside of the property, or extra cleaning costs may be charged. Special bins are available around the local area for the disposal of dog waste.

We reserve the right to charge for any damage caused to the accommodation or any extra cleaning by your dog.

We regret that no other pets are allowed at our accommodation.

Stair Gates

A stair gates is available upon request for use. You are requested to fit the stair gate yourself in order that you can satisfy yourself that they are secure (no tools are necessary). We will not accept any liability for their misuse or any accident involving them.

Website and Advertising Information

We take every care to ensure the accuracy, both written and verbal, of the property, the locality and local amenity details. All information on the website, on third-party websites, in printed material and provided in email or verbal communications is given in good faith and is believed by to be correct at the time of writing, going to press or otherwise communicated. We cannot be held responsible for changes beyond our control which may become known after writing and going to press.

Furthermore, we cannot accept liability for happenings outside our reasonable control such as the breakdown of domestic appliances, Wi-Fi, heating systems, plumbing, wiring, temporary invasion of pests, interference from neighbouring buildings works, damage or inconvenience resulting from exceptional weather conditions.

If there is a breakdown of any of the utility services at the property (ie. heating, electrics, broadband, etc. we will endeavour to get the problem fixed as soon as possible and will take any appropriate steps to provide an alternative source of heat/power if possible. No refunds will be provided for any loss of amenity in this respect.

Broadband Internet Access

Broadband internet access is offered on a complimentary basis and is not guaranteed to always be available or at the speed you may be used to. Your use of the internet is conditional upon it being used for legal purposes only.

If we are made aware in advance of your holiday of the service becoming unavailable or inaccessible for any reason we will advise you so that you can make alternative arrangements for internet access if it is essential to you whilst on holiday. Please be aware however that we may not always be aware there is a problem and we cannot take any responsibility for this, as it is entirely outside of our control.

Complaints

If the Customer has a genuine complaint in respect of the holiday home then this should immediately be reported to us, for which contact details are provided both in the property and on arrival instructions.

Complaints which are not reported immediately, during the holiday, will not be entertained subsequently and certainly not after the end of the rental period. We must be given the opportunity to rectify any problem identified by the Customer during their stay. No correspondence will be entered into in respect of complaints made on the day of departure or after the Customer's return home, when no opportunity has been provided for the Owner to rectify the problem.

Data Protection Act 1998 and Privacy Policy

All personal information supplied to us will be treated in confidence and will not be disclosed to any third parties except where consent has been received or where required by law. In order to provide a service, this information will be held in our data systems. We are the only persons permitted to access this data.